Length: 2 days
Cancellation/Reschedule with no penalty within
ten days of the class date.
In addition to the above, the course is designed to help students better understand how best to communicate with stakeholders to address and influence both substantive and relational issues as well as identify stakeholder-related risks. This course also includes tools and techniques to help creatively problem-solve and make business decisions based on objective criteria related to stakeholder issues and concerns.
For maximum impact and real-world application, the students should come prepared to use one of their current or upcoming projects for the Stakeholder Analysis. This will enable them to complete a Communication Plan and Stakeholder Engagement Action Plan in support of the stakeholders analyzed.
Below is an outline of the topics to be covered in this two-day course. Course can be modified for client-specific classes by adding an assessment to better understand and relate to the “human factor.” (2 ½ days)
Course Outline
Stakeholder Analysis Types and categories of stakeholders The Power/Interest Grid Levels of Agreement Stakeholder-related risks Other considerations
The Human Factor Relational vs. substantive issues Building trust and rapport The stakeholder’s perspective Strategic communication Stakeholder Communication Plan Stakeholder Engagement The consulting approach Consulting styles Consultant’s needs Contracting with the client
Stakeholder Requirements Characteristics and attributes Requirements management process Gathering requirements Ensuring understanding Creating realistic expectations
Problem-Solving and Decision Making Tools and Techniques Affinity Diagrams Mind-Mapping “Z” Decision Model Force Field Analysis Goals and objectives alignment “Six Thinking Hats”
Managing Conflict Collaborative approach Interests vs. positions Understanding your BATNA
Planning Your Strategy Stakeholder Engagement Action Plan Communication Plan
The instructor for this course is a master trainer, facilitator, and Project Management Professional (PMP) with a strong emphasis on developing human capital. She’s a high-energy, highly skilled presenter, with an incredible knowledge of adult learning practices. She has a Master’s Degree in Human Resources Training and Development and is Myers-Briggs (MBTI) certified and Strength Deployment Indicator (SDI) qualified. She also travels internationally as a management consultant, trainer, and coach to Fortune 500 companies, public sector, and non-profits in the areas of project management, performance and process improvement, change management, leadership, and team building. Having trained more than 10,000 students worldwide in best practices of project management, Leadership, Communications, Negotiations, Conflict Management, Contracting, Business Process Analysis, and Quality, this instructor continues to consistently receive scores of 9+ on scale of 1-10!
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